ATTENTION:
Due to a change in subcontractors, all appointments for our Enhanced Meter Project scheduled after 8/15 will be cancelled. Our Call Center will be attempting to contact each account this week to cancel those appointments. When the new subcontractor for Sensus, who will remain our primary contractor, is on board customers will be contacted to reschedule the installation of their new meter. For questions, please contact us at UtilityLeadRep@columbus.gov or 614-645-8276 weekdays 7 a.m. to 6:00 p.m.
Enhanced Meter Project: Columbus
Columbus Ohio skyline
Columbus is upgrading its aging water and power meters with new models. The installations will be performed at no additional cost to customers. Installations are scheduled to begin in January 2023.

Your new meter will be installed in the same general area with the addition of a small reading device outside the building.

Why the Enhanced Meter Project Matters to You

This project will result in enhanced customer service, improved operational efficiency and increased meter accuracy. Customer benefits, some of which will come at a future date when a new portal is implemented, will include:
  • Alert notifications
  • Detailed daily usage data/graphs to monitor
  • Better understanding of consumption patterns and inefficiencies
    • Customer Benefits for Water
  • Early leak detection
    • Customer Benefits for Power
  • Immediate outage notification to the city
  • Faster outage restoration

As we move into an area, mailings will be sent out to let you know that your area is open to schedule an appointment. Customers may choose to opt-in to receive text and phone call reminders for their upcoming appointments. However, if you prefer not to receive any reminder communications prior to your appointment, you can opt-out of all text and phone call reminders. If you have not received this mailer, your area is not currently being worked.
Residential
If your water meter is located inside your residence, we are asking for your help by scheduling an installation appointment. Since power meters are located outside your home, an appointment is not required.
Commercial
We’d like to minimize any interruption to your business. Schedule an appointment today and your new meter will be installed in the same location.

Please view our Frequently Asked Questions for more information about the project.