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Enhanced Meter Project: Columbus

The City of Columbus is upgrading its water and power meters through the Enhanced Meter Project (EMP), which began in 2023 and will continue over the next couple of years. This project aims to replace outdated meters with modern, advanced metering infrastructure (AMI) to enhance efficiency, accuracy, and customer service.

As part of the upgrade, new meters are being installed in the same general area as the old ones. A small reading device is also being added, making it easier for customers to manage their utilities—all at no extra cost.

Why the Enhanced Meter Project Matters to You

This project will result in enhanced customer service, improved operational efficiency and increased meter accuracy. Customer benefits, some of which will come at a future date when a new portal is implemented, will include:
  • Alert notifications
  • Detailed daily usage data/graphs to monitor
  • Better understanding of consumption patterns and inefficiencies
Customer Benefits for Water
  • Early leak detection
Customer Benefits for Power
  • Immediate outage notification to the city
  • Faster outage restoration

As we move into an area, mailings will be sent out to let you know that your area is open to schedule an appointment. Customers may choose to opt-in to receive text and phone call reminders for their upcoming appointments. However, if you prefer not to receive any reminder communications prior to your appointment, you can opt-out of all text and phone call reminders. If you have not received this mailer, your area is not currently being worked.

Residential
If your water meter is located inside your residence, we are asking for your help by scheduling an installation appointment. Since power meters are located outside your home, an appointment is not required.
Commercial
We’d like to minimize any interruption to your business. Schedule an appointment today and your new meter will be installed in the same location.

Please view our Frequently Asked Questions for more information about the project.

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